Privacy Policy

At Klayons, we are committed to protecting the privacy and personal information of parents, guardians, children, instructors, and other users of our Services. This Privacy Policy explains how we collect, use, protect, and share information when you use our website, mobile application, and services.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information that is necessary to provide and improve our Services.

1.1 Parent/Guardian Information

This may include:

• Name
• Email address
• Phone number
• Residential address, where required
• Account and login information
• Information provided when contacting us or using our Services

1.2 Child Information

When a parent or guardian enrolls a child in our programs or activities, we may collect:

• Child’s name
• Age
• Interests and activity preferences
• Information relevant to participation in specific activities, including health-related information where necessary for the safety or suitability of an activity
• Attendance, participation, and progress information

We collect information about children through their parents or legal guardians and use it only for appropriate purposes related to our Services.

1.3 Course and Enrollment Information

When you enroll yourself or your child in a course, activity, or program through Klayons, we collect information provided during the enrollment process, including relevant participant details, course selections, scheduling information, and other information necessary to facilitate participation.

1.4 Payment Information

When you make a payment through our Services, payment information may be collected and processed by our payment partners. Klayons does not store complete credit or debit card details.

1.5 Instructor Information

For instructors, we may collect information necessary to facilitate their participation in our programs, such as their name, contact details, qualifications, experience, and relevant verification information.

1.6 Usage and Device Information

We may automatically collect limited information about how you use our Services, including:

• IP address and device information
• Browser type and operating system
• Pages or features you access
• Time spent using our Services
• Navigation and interaction information
• Device location information, where applicable and with your consent

1.7 Communications

When you communicate with us, we may collect information associated with those communications, including:

• Emails
• Customer support interactions
• Feedback
• Survey responses
• Other communications you voluntarily provide

2. How We Collect Information

We collect information through:

• Information you provide when creating an account or registering for our Services
• Information you provide when enrolling in courses, activities, or programs
• Information you provide when making payments
• Information you provide when communicating with us
• Information collected through your use of our website and mobile application

3. How We Use Your Information

We use personal information primarily to provide a safe, reliable, and effective learning and activity experience.

3.1 Providing Our Services

We may use information to:

• Create and manage parent, guardian, and participant accounts
• Facilitate course and activity enrollment
• Manage schedules and attendance
• Process payments
• Provide information about programs and activities
• Communicate important updates, changes, and reminders
• Provide customer support
• Track participation and progress where applicable

3.2 Improving Our Services

We may use information to:

• Understand how users interact with our Services
• Improve our programs, activities, and learning experience
• Develop new features and offerings
• Identify and resolve technical issues
• Conduct internal analysis and research

3.3 Communication

We may use your contact information to:

• Send important administrative and service-related communications
• Respond to your questions and requests
• Provide information about programs and services
• Send promotional communications where permitted and in accordance with your preferences

3.4 Safety and Security

We may use information to:

• Support the safety and well-being of children participating in our programs
• Verify relevant instructor information
• Prevent fraud, misuse, or unauthorized access
• Protect the security and integrity of our Services
• Comply with applicable laws and regulations

4. How We Share Your Information

We do not sell your personal information.

We may share information only when necessary to provide our Services, with your consent, or where required or permitted by law.

4.1 With Parents or Guardians

Parents and guardians may receive information relating to their child’s participation, including attendance, course participation, and progress where applicable.

4.2 With Instructors and Program Administrators

We may share limited information necessary for an instructor or program administrator to conduct and manage an enrolled activity or program.

For example, an instructor may receive relevant participant information needed to conduct an activity, while program or society administrators may receive limited information necessary to manage activities taking place through their programs.

4.3 Legal Requirements

We may disclose information where required by applicable law, regulation, legal process, or a valid request from a government or public authority. We may also disclose information where reasonably necessary to protect the rights, safety, security, or property of Klayons, our users, or others.

5. Data Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

• Encryption of sensitive information
• Secure systems and servers
• Access controls and authentication procedures
• Regular security reviews
• Appropriate employee and personnel security practices

However, no method of electronic transmission or storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as reasonably necessary to provide our Services, fulfill the purposes described in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

When information is no longer required, we take reasonable steps to delete or anonymize it, subject to applicable legal and operational requirements.

7. Your Rights and Choices

Depending on applicable law, parents, guardians, and other users may have rights regarding their personal information, including the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information, where applicable
• Withdraw consent where processing is based on consent
• Request information about how your personal information is used
• Manage your communication and marketing preferences

Parents or guardians may also contact us regarding information relating to their child.

To exercise your rights or raise a privacy concern, please contact us using the details provided in the “Contact Us” section.

8. Children’s Privacy

Klayons places particular importance on protecting children’s privacy.

Our Services are primarily designed to be accessed and managed by parents, guardians, instructors, and program administrators. Children do not need to independently provide their personal information to create an account or enroll in our programs.

Information about a child is generally provided by a parent or legal guardian when enrolling the child in a course, activity, or program.

We collect and use children’s information only for legitimate purposes connected with providing our Services, supporting participation and learning, maintaining safety, and communicating with parents or guardians.

If you believe that we have collected a child’s personal information without appropriate parental or guardian consent, please contact us immediately.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, practices, or applicable legal and regulatory requirements.

If we make material changes, we may notify you by posting an updated Privacy Policy on our website or through other appropriate communication channels.

The updated Privacy Policy will be effective from the date stated in the revised policy. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: support@klayons.com

Your Consent

By using our Services or enrolling yourself or your child in a Klayons program or activity, you acknowledge the practices described in this Privacy Policy and provide consent where consent is required by applicable law.