Payment & Refund Policy

1. Payment Methods

Klayons accepts the following payment methods for all program enrolments:

• Credit/Debit Cards (Visa, Mastercard, RuPay)
• Net Banking
• UPI Payments (Google Pay, PhonePe, Paytm)

All transactions are processed through secure payment gateways to ensure the protection of your financial information.

2. Program Fees

Program fees vary depending on the activity, duration, and instructor. The exact fee for each program will be clearly displayed before enrollment. Program fees generally include unless otherwise stated:

• Instructor fees
• Use of society facilities
• Administrative costs

Additional materials or equipment may be required for certain programs and will be communicated in advance.

3. Payment Schedule

For monthly programs:

• Payment is due on or before the 10th of each month
• Late payments may incur a 10% late fee
• Programs with outstanding payments for more than 30 days may be suspended

For workshop or one-time programs:

• Full payment is required at the time of enrollment
• Spots are only confirmed after payment is received

4. Cancellation Policy

If you need to cancel your enrollment in a program, the following terms apply:

For Monthly Programs:

• Cancellation before the month begins: Full refund
• Cancellation after the month has begun: 50% refund

For Workshops or One-time Programs:

• Cancellation 7 or more days before the event: Full refund
• Cancellation 3-6 days before the event: 75% refund
• Cancellation within 48 hours of the event: 50% refund
• No-show or cancellation on the day of the event: No refund

To cancel a program, please email support@klayons.com or use the cancellation feature in your Klayons account.

5. Refund Process

When a refund is approved:

• Refunds will be processed within 5-7 business days
• Refunds will be issued using the same payment method used for the original transaction
• For payments made via credit/debit cards, please allow 5-10 business days for the refund to appear on your statement
• For payments made via UPI or net banking, refunds will be processed to the same account

6. Class Cancellations by Klayons

If Klayons cancels a class or program:

• A make-up class will be scheduled whenever possible
• If a make-up class cannot be arranged, a pro-rated refund will be issued automatically
• For program cancellations due to insufficient enrollment, a full refund will be issued
• Any program cancelled by Klayons before its start date will result in a full refund

7. Missed Classes

For classes missed by participants: Max of 25% of total scheduled classes missed due to personal reasons will be carried forward to next month cycle. No refund will be issued for such classes. Advance notice of absence for long term absence is appreciated but does not guarantee a refund or make-up class.

8. Special Circumstances

We understand that special circumstances may arise. In cases of:

• Medical emergencies
• Family emergencies
• Relocation to a different city

Please contact our support team, and we will review your case individually to provide appropriate accommodations or refunds.

9. Contact Information

For any questions or concerns regarding payments or refunds, please contact our customer support team:

Email: support@klayons.com

Support Hours: Monday to Friday, 9:00 AM to 6:00 PM

Policy Updates

This Payment and Refund Policy is subject to change. Any modifications will be effective immediately upon posting the updated policy on our website.